eCarroll Remote Instruction

Remote Instruction and Support Topics

Can’t attend a training course face-to-face? Need instruction in a specific application on your phone or computer? eCarroll Remote Instruction is the perfect solution for you.

eCarroll Remote Instruction brings training directly to blind and visually impaired individuals in the comfort of any location, whether it be in the home, workplace, or school setting. We use Zoom Meeting, an easy-to-use and accessible video and web conferencing software accessed by a link in an email, to offer individualized instruction in a wide range of areas. All remote trainees will need a Windows PC with a built-in microphone, internet access, recent versions of JAWS or NVDA and Microsoft Office 365 for those topics. Users should have at least beginner-level JAWS skills. If you do not already have a Zoom account, instructors will help you create an account and install the program on your computer.

eCarroll remote training courses range from several hours to several days.

Short Courses (3 hours)


Dropbox is one of the most popular programs for sharing files and folders and is the most accessible for screen reader and VoiceOver users. In this three-hour course, you will learn how to set up and navigate Dropbox on your laptop and iPhone.

You will learn how to do the three types of file sharing: between your own devices; with other people; and with popular apps on your iPhone.  To effectively participate, you should already have solid skills using a PC with Windows and VoiceOver on the iPhone.


This three -hour training course covers the basics of both hosting meetings and participating in meetings convened by others. It will be conducted using the Windows 10 PC platform with JAWS or NVDA. Although carried out remotely, use of the Zoom Screen Share feature ensures that the training is fully hands-on.

Specific tasks covered during the course will include:

  • Participating in meetings.
  • Zoom menu overview and changing important settings.
  • Hosting meetings, including; scheduling meetings, preparing invitations, and managing participants.
  • General feature overview, including; sharing screens, chatting, raising hands and recording meetings.
  • Using the iPhone Zoom app for joining and participating in meetings.
  • Starting and ending meetings.

Prerequisites: basic knowledge of JAWS or NVDA screen readers.


Until very recently, software for creating questionnaires and surveys was inaccessible. However, that is no longer the case with Google Forms. Creating questionnaires, filling them out and downloading response data to a spreadsheet program are all fully accessible. If you want to create a registration form for an upcoming conference, a survey on a burning topic, or a school quiz, you will want to use Google Forms.

Specific topics covered during the Introduction to Google Forms course will include:

  • Review of JAWS keystrokes for navigating form fields on the web.
  • Zoom menu overview and changing important settings.
  • Previewing forms and filling them out.
  • Emailing forms to respondents.
  • Creating quizzes, including answer keys.
  • Downloading and viewing response data.

Prerequisites: intermediate or advanced knowledge of JAWS and web browsing; familiarity with Excel; must already have a Gmail account and know your password; JAWS 2020 or 2021; Google Chrome installed; and a Zoom Meeting account.


The Carroll Center for the Blind is now offering Assistive Technology Office Hours to current college students through one-on-one, personalized training on general technology software as well as on assistive technology hardware/software.

Assistive Technology Office Hours is available to current college students who use JAWS, NVDA, Windows Narrator, Fusion, ZoomText, or Windows Magnifier on their Windows PC. Support is also available for students who use VoiceOver on the Mac. Assistance in the use of mobile devices will also be provided to iOS VoiceOver and/or Zoom users or Android TalkBack users. Support is available in the use of specific braille notetakers including the BrailleNote Apex, BrailleNote Touch, BrailleNote Touch Plus, and Braille Sense U2. Questions related to using braille displays including the Orbit Reader, Refreshabraille, and Brailliant devices with iOS devices can also be addressed.

College students are required to be savvy in the use of their assistive technology in combination with mainstream desktop and mobile applications, all while keeping up with their coursework. Today, many more students are engaged in remote learning and college course content is posted to online learning platforms. Students may encounter difficulties related to using their assistive technology to work on projects, complete coursework, and access content posted to online learning platforms.

While some colleges and universities may be able to provide limited ongoing assistive technology support to students who are blind or visually impaired, other schools do not have these internal resources. The purpose of the Assistive Technology Office Hours is to fill in this gap in available support to college students who are blind or visually impaired as they work toward earning their degree.

Assistive Technology Office Hours will be billed hourly, as needed. These support hours are not intended to replace typical assistive technology training. Rather, the Assistive Technology Office Hours are intended to provide students with ongoing supplemental support as needed and an opportunity to ask specific questions relative to using assistive technology to complete their coursework.


Topics Addressed

Students will be able to ask questions related to:

  • Accessing content from online learning management platforms such as Blackboard, Moodle, Canvas, or others. Utilizing features of these platforms such as discussion boards, mail, and assignment submission.
  • General questions about navigating the Windows, Mac OS, iOS, or Android environments using a screen reader or screen magnification.
  • Microsoft Word, PowerPoint, Excel, and Outlook.
  • Mac Pages, Keynote, Numbers, and Mail.
  • Google Drive, Docs, Slides, and Sheets.
  • Adobe Acrobat Reader for accessing PDF files.
  • Navigating specific webpages.
  • Using book reading apps.



  • Communication between Carroll Center trainers and students can be via phone or Zoom.
  • Trainers may provide specific answers or resources, as appropriate.
  • If questions are too broad, such as, “How do I use PowerPoint?” then trainers may recommend assistive technology training in that area instead of office hours support.
  • Use of Assistive Technology Office Hours may include time to research topics.
  • If course content, such as PDF files, are determined to be inaccessible, trainers will discuss workarounds where possible. Additionally, students will be encouraged to follow up with the university’s Disability Services, in these instances, so that students can request that inaccessible material be converted to a usable format.
  • Technical support and installation/removal of most programs will not be addressed during these support hours.
  • Office hours are generally available Monday to Friday.
  • Purchase orders or credit cards will be charged monthly for time rendered.

Full Day Courses

eCarroll full day courses start at 9:00 A.M. and go until 3:00 P.M. with a one hour lunch break.


Diversifying your use of web browsers is an important strategy for successfully accessing the Internet. When you run into glitches on the web, you need to be able to easily switch between browsers to get the job done.

This course will introduce you to the most important keystrokes for web navigation, alternative ways to open web pages, menu structures of the different browsers, and key features of the programs. The course will focus primarily on Google Chrome, but also cover Microsoft Edge, Firefox and Internet Explorer. After the course, you will receive Carroll Center instructor David Kingsbury’s book “When One Web Browser Is Not Enough: A Guide for Windows Screen Reader Users” to serve as reference.

Prerequisites: basic knowledge of JAWS and web browsing with at least one browser.


JAWS has many powerful tools to help you to be more efficient and consistent in formatting and proofing your documents. Mastering these tools will allow you to produce more professional-looking documents than many of your sighted peers.

Among the topics we will cover are key parameters in the font and paragraph dialogue boxes; headings and styles; JAWS text analyzer; and JAWS speech and sounds schemes.

Prerequisites: basic knowledge of JAWS and Microsoft Word.


Excel is an essential tool for personal management, work and school. And with a few simple tools and a little practice, it can become very valuable for better organizing your everyday life.

As we build some simple, but practical spreadsheets, we will introduce you to Excel basics, including: data and formula entry; spreadsheet navigation; editing and cell formatting; and sorting.

Prerequisites: basic knowledge of JAWS


Excel is a powerful and essential tool for work, school and personal management. Familiarity with some of its intermediate tools will open you up to new possibilities.

We will begin with review of basic concepts, as appropriate. We will then cover sorting and filtering data; printing strategies; creating and navigating multiple worksheets; constructing pivot tables; and accessible charts and graphs.

Prerequisites: basic knowledge of JAWS, some experience with Excel


Over the last several decades, PowerPoint has become ubiquitous in the workplace and classroom. Admittedly, it is a highly visual medium. But it is wrong to assume that you cannot effectively use it if you have a visual impairment.

In this course, we will cover: navigating and reading existing PowerPoint presentations; creating different slide types; the slide area, thumbnails and notes panes; inserting pictures with descriptive text; animations; slide formatting; and transitions. We will also discuss strategies for making presentations to a sighted audience.

Prerequisites: basic knowledge of JAWS.


JAWS is such a powerful program that, once you know the basics, it can sometimes be daunting to know what to learn next. Yet JAWS has some great tools for customizing your screen reading experience, as well as boosting your productivity.

This course will cover: the most useful customizations in settings center and quick settings; downloading high quality voices and creating voice profiles; skim reading techniques; extended text selection and best ways to copy and paste text between applications; as well as several other tools, time permitting.

Prerequisites: some basic knowledge of JAWS.


Email is a basic communication tool at work, in school and in everyday life. Outlook is the most commonly used email program, and the more comfortable you are with Outlook, the easier it will be to communicate.

This course will cover: creating and sending messages; attaching files; managing contacts and folders; sorting messages; and scheduling meetings in the calendar.

Prerequisites: basic knowledge of JAWS.

Multi-Day Courses


The Google Suite of products has increasingly become the preferred platform for some businesses and many educational institutions. Familiarity with some of its applications can give you a leg up in the workplace and in schools.

This two-day course will provide you the tools to get started, and will cover: accessibility settings for making the Google Suite work with JAWS; file and folder management with Google Drive including uploading from, and downloading to, your PC; document creation, editing, and formatting with Google Docs; spreadsheet creation, editing, and formatting with Google Sheets; and file and folder sharing with other people.

Prerequisites: Intermediate or advanced knowledge of JAWS and web browsing; must already have a Gmail account and know your password; familiarity with Word and Excel are a plus.

Multi-Week Courses


Transitioning into adulthood needs to be meaningful to be successful. This transition program engages young adults whose primary language is Spanish to achieve long-term independent living success through bilingual instruction.

This 7-week remote transition program for Spanish-speaking high school students is designed for individuals looking to gain greater independence. The program allows young adults whose primary language is Spanish to achieve long-term independent living success while building on primary language skills through bilingual instruction. The program addresses the unique needs of students who are blind or visually impaired whose goals include advanced education or job training. Topics will focus on safe travel, self-advocacy, interpersonal skills, technology applications, independent living and employment readiness.

Sample topics covered in this course include:

  • Preparing simple meals and snacks; ordering food through apps
  • Organizing your environment through audio and tactile methods
  • Managing money; shopping in-person and remotely
  • Common apps for independence, language learning apps, mobility apps
  • Managing your own health, engaging in exercise and recreation
  • Orientation and mobility, including use of white cane, street crossing, English phrases for traveling
  • Interpersonal communication and problem-solving skills with peers and the general public; developing and maintaining peer relationships
  • Disclosure and family support
  • Self-advocacy

If you have any questions or are in need of individualized remote instruction or support, please reach out to us by phone at (617) 969-6200 x 215 or by email at

Out-of-state individuals who are registered with their local state blindness agency should make an inquiry to their case manager about eCarroll Remote Instruction.