RESIDENT LIFE COORDINATOR

Position Summary

[Full-time, Monday (8:30 AM to 5:00 PM), Tuesday to Friday (11:30 AM to 7:30 PM)]

The Resident Life Coordinator is responsible for welcoming, onboarding and supporting an amazing client experience. By building strong relations with clients and family members, effectively communicating with all stakeholders and creating engaging activities, the Resident Life Coordinator will ensure clients feel safe, welcome and supported during their program, allowing them to thrive and gain independence. Additionally, they will oversee the training needs of new and current Resident Assistants in the on-campus rehabilitation and technology training programs, consult with Director in writing/delivering performance appraisals for Dorm staff, provide ongoing evaluation of RA’s and is on-call for RA-related questions regarding their tasks as well as for identifying last-minute shift coverage.

Who We Seek

A highly professional, positive and enthusiastic Resident Life Coordinator to ensure clients feel safe, welcome, and supported during their program, allowing them to thrive and gain independence.

About Us

The Carroll Center for the Blind empowers those who are blind and visually impaired to achieve independence and to lead a fulfilling life. The Carroll Center serves all ages and stages of vision loss by providing campus-based rehabilitation, technology instruction, community orientation and mobility as well as itinerant education and mobility services to children.

Responsibilities

  • Once approved by Admissions, connect with and support new clients ensuring they are fully prepared to begin their program. Serve as the initial point of contact with incoming clients prior to arrival. 
  • Communicate with the Rehab Leadership team regarding relevant information to support the client’s assessment training program. 
  • Communicate with the Dorm staff all pertinent information about the client.
  • Communicate and coordinate with Food Services regarding food issues or concerns; consult with nurse on any special diets.
  • Welcome clients on their first day and provide a positive experience ensuring they feel comfortable, safe and supported. This includes Dorm and program orientation as well as settling in.
  • Act as a troubleshooter and then communicate with the Rehab leadership team on concerns that might be expressed by any client during their programs. 
  • Serve as a liaison between the clients, their families, and the Rehab staff.  
  • Inspect dormitories weekly to ensure they are well stocked, clean and in good condition. Will communicate with facilities on any dorm issues that need to be addressed.
  • Coordinate the daily activities in the dorm spaces which includes but not limited to:  communicating to relevant personnel food and supplies as needed, troubleshooting facility issues and concerns raised by clients and staff, overseeing RA coverage, reviewing timesheets, keeping Dorm staff trained and up to date, sending out important communication as needed, managing dorm room turnover, and coordinating attendance/recordkeeping of clients in programs.  
  • Trains clients on the use of basic exercise equipment.
  • Consult with the Director in writing/delivering performance appraisals for Dorm staff.
  • Develop and implement activities for clients to keep them engaged,  build social connections, independence and new skills.
  • Assist with coverage of Rehab classes as needed.
  • Perform other related tasks as assigned.

Qualifications

  • Strong working knowledge of Google Suite is preferred.   
  • Ability to type efficiently and collect data as needed. 
  • Excellent communication and customer relation skills are required.  
  • Must possess a professional demeanor, be detail-oriented, and be highly organized. 
  • High School Diploma or GED is strongly preferred.
  • Experiential knowledge of disabilities is strongly preferred.
  • Knowledge of vision rehabilitation skills is a plus.
  • 2 years of office and supervisory experience are required.
  • Possess a warm, welcoming disposition.
  • Ability to multitask and work in a fast-paced environment.  
  • Must be able to work independently and as part of a team.
  • Ability to troubleshoot and effectively problem solve.

Benefits

We offer a generous benefits package to include health and dental coverage, vision, Flexible Spending Account, 3 weeks accrued vacation, personal day, 12 accrued sick days, 11 holidays and a retirement program (403b) with up to a 3% employer match.

How To Apply

If you are interested in applying for this position, please send a resume, cover letter, and a completed application (found below) to hr@carroll.org. Should you have a disability or special need that requires accommodation, please email hr@carroll.org and we will be happy to assist you.

The Carroll Center for the Blind is a private, non-profit agency located in Newton, Massachusetts that serves persons of All Ages and All Stages of Vision Loss. We are close to Boston, Cambridge, Wellesley, Watertown, Waltham, Allston/Brighton, and on public transit routes.
Equal Opportunity Employer Statement

The Carroll Center for the Blind (CCB) is proud to be an Equal Opportunity Employer and always fosters acceptance for everyone. We offer fair opportunities to all qualified persons in recruitment and selection, employment, compensation and benefits, professional development and training, transfers, promotions, social activities, and the use of CCB’s facilities. CCB welcomes all qualified applicants and ensures that everyone will receive equal consideration for employment and does not discriminate against any employee or applicant because of race, color, religion, national origin, mental or physical disability, gender, gender identity, sexual orientation, military, or veteran status, political or union affiliation, or any other categories protected by Federal or State law.

The CCB culture embraces both the law and a work environment that is safe, positive, diverse, inclusive, and equitable for all. Our mission and impact shines bright on all.