Accessibility Services FAQ

The primary mission of the Carroll Center is to help individuals with vision loss regain their independence and quality of life. If web developers don’t create accessible content, individuals who are blind, visually impaired, or otherwise disabled are denied access to health records, financial institution portals, e-Commerce sites, and online learning opportunities. In addition, companies, government agencies, organizations, and colleges risk potential litigation and may miss opportunities to serve a substantial market segment.

There is a fine line between accessibility and usability. Technically, a site can be considered accessible, but still difficult to use. Accessibility means that all interactive elements (such as menus, links, buttons, form fields, etc.) can be accessed without the use of a mouse. Usability means that all site functionality is logically organized and can be completed in a reasonable amount of time with an average skill level. We believe that both are important success criteria for your web content to be equally accessible to everyone.

We have a team of skilled and qualified Web Accessibility Specialists (evaluators) and User Testers to conduct audits and perform skilled user testing. Our team members are located both at our Newton, MA campus headquarters as well as across the United States. Many of our staff are blind, vision impaired or otherwise disabled which makes the Carroll Center unique amongst our competitors.

Our impressive team of skilled Web Accessibility Specialists (evaluators) and User Testers hold various qualifications and certifications.

Accessibility credentials for our Accessibility Services team members include:

  • IAAP Certified Professional in Accessibility Core Competencies (CPACC)
  • IAAP Web Accessibility Specialist (WAS)
  • IAAP Certified Professional in Web Accessibility (CPWA)
  • IAAP Accessible Document Specialist (ADS)
  • University of Illinois Information Accessibility Design & Policy (IADP) professional certification
  • Certified Freedom Scientific Advanced JAWS scripter
  • Dept. of Homeland Security Trusted Tester (TT)

Each project we complete has a unique set of objectives and deliverables. We will always recommend what we believe is the best strategy to achieve your goals and work within your budget. The specific mix of staff, the total amount of time required, and the project scope all play an important role in determining the final cost for our services.

We strive to begin all projects in a timely manner in order to meet your project timeline. The time it takes to complete a project is based on the project’s complexity and available resources.

Absolutely! We understand that everyone has different needs. Some are just beginning to explore what creating accessible web content means, while others are much farther along in that process. If you are looking for a solid introduction to web accessibility, including a demonstration by a skilled user of a screen reading software, we can provide that to you.

Yes! Because the Carroll Center was originally created to be a rehabilitation agency for blind and visually impaired consumers, we maintain a talented and experienced training staff. They can teach members of your team to use several different types of assistive technologies. Whether your goal is to learn how to effectively use assistive technologies, like JAWS, to conduct your own internal testing, or to be better able to assist your employees/students who use these technologies, we can provide appropriate training on-site or on our Newton, MA campus.

Yes, we can! In addition to the web content accessibility and user testing services we provide, we maintain a robust email address list for blind and low vision consumers and professionals in the blindness field. These individuals represent an important resource for you when you are building products, mobile applications, or doing research where the opinions of blind and visually impaired consumers are critical to your success. From helping you get the word out, to screening and selecting appropriate candidates, to providing testing facilities, we are flexible and ready to work with you to meet all of your testing needs.